Returns & Shipping Policy for Bluseal Spares
Effective Date: 1st September 2024
Bluseal Limited
Address: Unit P, Blackpole East, Worcester, WR3 8SG
Website: spares.blusealdoors.co.uk
Bluseal Limited (“we,” “our,” “us”) is committed to providing quality products and excellent customer service. This Returns & Shipping Policy outlines the terms and conditions related to the delivery of goods and the process for returns and exchanges.
1. Shipping Policy
1.1 Delivery Locations
We deliver goods within the United Kingdom. If you are located outside of the UK, please contact us directly to discuss shipping options.
1.2 Delivery Times
We aim to dispatch orders within 1-3 business days after payment has been processed. Delivery times may vary based on your location and the availability of the goods. Estimated delivery times will be provided at checkout.
Please note that delivery times are estimates only and cannot be guaranteed. We are not responsible for delays caused by circumstances beyond our control, including but not limited to customs clearance, strikes, or adverse weather conditions.
1.3 Delivery Charges
Delivery charges are calculated based on the size, weight, and destination of your order. These charges will be clearly displayed at checkout before you complete your purchase.
1.4 Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with a tracking number, if applicable. You can use this tracking number to monitor the status of your delivery.
1.5 Risk of Loss
Risk of loss or damage to the goods passes to you upon delivery. If you do not receive your order within the expected time frame, please contact us as soon as possible.
2. Returns Policy
2.1 Right to Cancel
You have the right to cancel your order before it has been dispatched by contacting us directly. If your order has already been dispatched, please refer to our returns process below.
2.2 Returns Process
If you are not completely satisfied with your purchase, you may return the goods within 14 days of delivery for a refund or exchange, subject to the following conditions:
- Condition of Goods: Returned goods must be in their original condition and packaging, unused, and undamaged.
- Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or receipt, when returning goods.
- Return Shipping Costs: You are responsible for the cost of returning goods to us unless the goods are faulty or not as described.
2.3 Faulty or Incorrect Goods
If the goods you receive are faulty, damaged, or not as described, please contact us within 14 days of delivery to arrange a return. We will provide a replacement or refund, including any reasonable return shipping costs.
2.4 Processing Returns
Once we receive your returned goods, we will inspect them to ensure they meet the conditions outlined in this policy. If approved, we will process your refund or exchange within 5-10 business days. Refunds will be issued using the original payment method.
2.5 Non-Returnable Items
Certain items are non-returnable, including:
- Goods that have been custom-made or personalized.
- Goods that are perishable or have been used.
- Goods that are not in a resalable condition due to health protection or hygiene reasons.
3. Contact Us
If you have any questions or concerns about our Returns & Shipping Policy, or if you need assistance with a return or shipping issue, please contact us at:
Bluseal Limited
Address: Unit P, Blackpole East, Worcester, WR3 8SG
Email: info@bluseal.co.uk
Phone: 0845 00 66 777
This Returns & Shipping Policy was last updated on 1st September 2024